1.) Making the statement “So far I have explained three common methods to eliminate exposed asbestos in your facility” is an example of __________ the presentation.                                                                                                            A. including summaries in
B. using transitions in
C. previewing the organization of
D. drawing conclusions from facts presented in

2.) When using flip charts or posters in a presentation, the people in the last row should be able to easily read the information on the visual; allow __________ of letter height for every ten feet of audience.                                                                           A. 1/2 inch
B. 1 1/2 inches
C. 1 inch
D. 2 inches

3.) Which of the following statements is true about handouts?                                              
A. Handouts should provide only the key points of your presentation; otherwise, your audience will read the handouts instead of listening to you.
B. You should always give the handout at the very beginning of the presentation.
C. Handouts should be presented as loose pages so that the participants can bind them in their preferred manner.
D. In a long set of handouts, it is easier for the audience to “turn to the page following the blue page divider” than to “turn to page 9 in your handout.”

4.) Correspondence is different from other genres of technical communication; examples of correspondence include:                                                                                   
A. reports.
B. e-mail and memos.
C. training manuals.
D. technical instructions.

1.) Which of the following is the best example of a formal presentation situation?  
A. Presentation of your findings at weekly departmental meetings
B. A short presentation to a group of people who will use the information you present as a springboard for a group discussion
C. A meeting with your immediate supervisor
D. A presentation to corporate executives or international customers

2.) Audience members who include people in decision-making positions who may have limited technical experience, such as corporate officers, governmental officials, and military leaders, are best described as:                                                                  
A. professional peers.
B. non expert professionals.
C. international audiences.
D. general audiences.

3.) When you show your audience how something is done, define and describe a process as it happens, and educate the audience, you are providing:                                   
A. an informal presentation.
B. a persuasive presentation.
C. a demonstration.
D. a training session.

4.) When you avoid cramming too much information into the allotted time, intersperse difficult material with easier material, and use a variety of activities, you are using the strategy of:                                                                                     A. making what you say easy to listen to and remember.
B. varying the pacing and structure of your presentation.
C. encouraging active involvement.
D. creating an audience-centered atmosphere.

1.) Which of the following is NOT true concerning electronic messages?
A. Do not respond immediately to a message that upsets you.
B. Keep the message brief and on topic.
C. You do not need to refer to the content of the original message by quoting or summarizing the subject.
D. Cover only one topic in each message to make replying, forwarding, or organizing archived messages easier.

2.) Which of the following is true concerning e-mail?
A. A survey by the American Management Association found that 95% of employees work for companies that have e-mail policies and all of those employees are familiar with their company’s policies.
B. According to a court decision in a case involving Nissan (as discussed in your textbook), companies do not own everything that is sent on the networks they own; employees who send private e-mails on the company network retain ownership of all of the e-mails they write.
C. In professional correspondence it is appropriate to use emoticons and  abbreviated spellings, such as “c u” for “see you” as these make people feel more comfortable with your message.
D. Never write anything in an e-mail that you would not be willing to say to your boss or in a court of law.

3.) When writing e-mail, memos, and letters, organize material __________ if you anticipate a neutral or positive response.
A. in direct (descending) order
B. in indirect (ascending) order
C. using bullets
D. by first asking questions which are then followed by explanatory material

4.) Which of the following is an example of using the “you” attitude as discussed in the textbook?                                                                                                                           A. Your order will be shipped on March 17, one week later than originally anticipated.
B. I appreciate your hard work on this project.
C. We need your crew to follow the new procedures.
D. Our department is backlogged, so we will have to delay shipment of your order.

1.) Which of the following is the only component listed below that is different in a response that rejects an inquiry than in one that accepts an inquiry?
A. Acknowledge the inquiry.
B. Offer an alternative.
C. Build goodwill.
D. Conclude in a friendly manner.

2.) When you show your audience how something is done, define and describe a process as it happens, and educate the audience, you are providing:                                                                                                                           A. an informal presentation.
B. a persuasive presentation.
C. a demonstration.
D. a training session.

3.) Which of the following is NOT true concerning electronic messages?
A. Do not respond immediately to a message that upsets you.
B. Keep the message brief and on topic.
C. You do not need to refer to the content of the original message by quoting or summarizing the subject.
D. Cover only one topic in each message to make replying, forwarding, or organizing archived messages easier.

4.) When using flip charts or posters in a presentation, the people in the last row should be able to easily read the information on the visual; allow __________ of letter height for every ten feet of audience.                                                                        A. 1/2 inch
B. 1 1/2 inches
C. 1 inch
D. 2 inches

1.The best strategy for narrowing your focus is _______.
a. spider mapping
b. drafting
c. trash or treasure
d. blueprinting

2.Which of the following appeals to the fives senses and creates a mental picture?
a. setting
b. imagery
c. narrative
d. tone

3.Why is it good to use outlines and graphic organizers?
a. because you’ll have to hand it in with your paper as a visual aid
b. to make the process go much faster
c. to help you put events and details in order correctly
d. to make sure you only have so many details
 
4.A way to overcome writer’s block in the prewriting process is _______.
a. brainstorming
b. writing a theme
c. organizing ideas
d. outlining topics

1. In which of the following places does an employee have a reasonable expectation of privacy such that an employer may not search or investigate.
A. The employee’s desktop
B. Private emails sent from office computers
C. Telephone calls from the office phone
D. Cell phone calls to the office
E. All of the above
F. None of the above.

2. Mark performs poorly on the job and his evaluations, which he signed, indicate what he needs to do to improve performance. When he fails to do so, he is fired. The employee handbook indicates that an employee cannot be fired unless s/he fails to make the improvements required by a review. When Mark sues for wrongful termination, the employer cannot produce any of the documentation or reviews from Mark’s file. Who will win the lawsuit?
A. Mark if the employer cannot independently prove that Mark received regular reviews which indicated how he needed to improve and that Mark failed to make those improvements.
B. The employer if it can prove that Mark was guilty of discriminatory harassment on the job.
C. The employer if it can prove that Mark was an at-will employee
D. Neither because Title VII has not been violated.

3. Under the Employee Retirement Income Security Act (ERISA,) the two general types of benefits are:
A. Defined benefits and defined contributions
B. Pension benefits and retirement benefits
C. Defined benefits and undefined contributions
D. Pension benefits and welfare benefits
E. Defined benefits and undefined benefits.

4. The part of the Occupational Safety and Health Act that mandates a work environment free from recognized hazards likely to cause serious harm or death is know as:
A. Hazards Clause
B. General Duty Clause
C. Arbitration Clause
D. Liability Clause
None of the above