Discussion Questions 1-9 pg. 329-330

1. Discuss some of the examples of poor quality in information technology projects presented in the ‘What Went Wrong?” section. Could most of these problems have been avoided? Why do you think there are so many examples of poor quality in information technology projects?

2. What are the main processes included in project quality management?

3. How do functionality, system outputs, performance, reliability, and maintainability requirements affect quality planning?

4. What are benchmarks, and how can they assist in performing quality assurance? Describe typical benchmarks associated with a college or university.

5. What are the three main categories of outputs for quality control?

6. Provide examples of when you would use the Seven Basic Tools of Quality on an information technology project.

7. Discuss the history of modern quality management. How have experts such as Deming, Juran, Crosby, and Taguchi affected the quality movement and today’s use of Six Sigma?

8. Discuss three suggestions for improving information technology project quality that were not made in this chapter.

9. Describe three types of software that can assist in project quality management.