Lab 3 of 7: Applicatoin of Queuing Theory

Lab Overview

Scenario/Summary

In the realm of business, organizations in most cases will look for ways to improve the customer experience when services and products provided; however, sometimes we have to wait for such services for longer periods of time we do not desire. Although not perfect, organizations will use techniques based on queuing theories to measure wait times in which customers have to wait in order to be helped or serviced, and based on the measurements, management and leadership attempt to make decisions to improve or reduce these waiting times. In this Lab, you will have an opportunity to learn about and use common queuing models and their results to make decisions. To get started, complete all steps below.

After you are done, you will submit your completed Lab.

Deliverables

After completing the steps from the Lab Instructions, turn in one Microsoft Word and one Microsoft Excel file.

Rename both assignment files as Week_3_Lab_StudentName.docx and Week_3_Lab_StudentName.xlsx.

Lab Resources

This Lab will use the following Lab Resources:

• Microsoft Office Word and Excel 2016

Go to Course Resources, Lab Resources, and click the Virtual Lab Citrix button.

Options for accessing Microsoft Word and Excel 2016

1. Use a personal copy on your PC available via the Software Store on the Course Resources page.
2. You can use the Citrix environment to run both the Word and Excel 2016 application programs.

Lab Steps

Step 1: Download Lab Instructions and Start the Lab

Download the Week 3 Lab Instructions and Grading Rubric document (Links to an external site.)Links to an external site..

Download the data files to be used in the lab:

Step 2: Complete and Submit Files

After completing the steps from the Lab Instructions, turn in one Microsoft Word and one Microsoft Excel file.

Be sure you have renamed both assignment files as

Week_3_Lab_StudentName.docx; and

Week_3_Lab_StudentName.xlsx.

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