Communicating effectively can often help us manage conflict and overcome challenges in the workplace. Review the following scenario and answer the questions below.

Your bags are packed for a family vacation to Jamaica, and you leave in three days. Then, your co-worker calls the office to say she can’t come to work this week because her child has the flu and she has no one to babysit. Your supervisor says you have to cover that co-worker’s shift AGAIN for the fourth time in two months. Unfortunately, if you cover the shift, you will miss your vacation, and you will lose the money you spent on it. How would you manage this workplace obstacle using the skills and tools you’ve been learning throughout this course? As a reminder, those skills are communication, technology, productivity, and self and social awareness.